Description
Your company may not now, or ever, be ready to apply for the Baldrige Award, the Deming Prize, or ISO 9000 certification – but these three standards, some times dubbed the “Quality Trinity, ” can still boost your company into the higher realms of quality achievement. In The TQM Trilogy, quality experts Frank Mahoney and Carl Thor provide you with a clear, detailed explanation of what can be learned from the Big Three standards and incorporated into your company’s management operations and approaches. Utilizing a broad managerial perspective, the book shows you how to creatively draw on the trilogy to develop your own customized blueprint for excellence. Measuring your company’s quality efforts against the highest standards and then working hard to meet those standards reaps great benefits. By implementing the suggestions in The TQM Trilogy, your company will be able to: access a tremendous collection of management wisdom – the most current quality expertise and experience available; successfully launch – and sustain – a premium quality management system; reduce expenses by avoiding common mistakes and save on the high cost of consulting time; and make decisions about complex issues more quickly and confidently. And for managers, quality professionals, line supervisors, or anyone else charged with quality improvement, The TQM Trilogy can provide a practical, easy-to-communicate, comprehensive, and cohesive plan that’s likely to get the attention and approval of upper management. The TQM Trilogy is an interactive guide. It’s full of concrete suggestions, tips, outlines, checklists, questionnaires, and models – precisely what your company needs to make sure that its quality vision gets implemented on a day-to-day basis. No, this isn’t a book about how to achieve certifications or win awards, but it is a book about how to achieve managerial and quality excellence – by using the best of experience – and so, bringing out the very best your company can do.
